Category: Auto Services

Although we rated Endurance as the best extended car warranty company available today, how does the provider stack up against its competitors?

Along with answering these questions, this article provides a guide to Endurance’s coverage, cost, industry reputation, claims process, and more.

In our comprehensive study of the best extended car warranty providers, Endurance earned a score of 4.6 out of 5.0 possible stars.

This score was aggregated from Endurance’s ratings in four areas: cost, coverage, reputation, and customer experience:

The company’s cumulative score of 4.6 is determined by the same methodology our researchers use to deliver unbiased reviews of the best extended car warranty companies to consumers.

What Makes Endurance Stand Out

Below are some additional specific features about Endurance that makes it stand out in the industry:

• Better Coverage: With numerous plans, benefits, and many other unique offerings, Endurance provides the best coverage in the industry. Because of its vast coverage offerings, flexible payment options, and smooth customer experience, our researchers also awarded Endurance with Best Coverage in 2023.
• Direct Provider: Because Endurance actually administers the contracts that it sells, the company is more accountable to its customers than brokers. Cutting out the middleman allows Endurance to provide a smoother claims process and focus on providing a superior customer experience.
• Flexible Payment Options: Endurance has flexible, interest-free payment options that allow customers to choose from 12, 18, or 24 month terms.

Endurance Warranty Pros And Cons

Below are some of the pros and cons of Endurance extended auto warranties:

Is Endurance Warranty Worth It?

Overall, we think you can’t go wrong with an Endurance extended auto warranty. Along with being one of the best-known extended warranty providers in the nation, Endurance warranty customer reviews indicate a reliable claims process and a strong customer service reputation.

In the world of extended auto warranties, many companies act as brokers and sell plans that are administered by separate providers. Endurance doesn’t do this. Instead, it operates as a direct provider, managing all of the plans it sells itself. This means that when filing a claim, you won’t have to worry about dealing with anyone else, and it allows Endurance to provide a smoother claims process.

The advantage is that you’ll work with the same company whether you buy a contract or file a claim–there’s no middleman. Because of this, Endurance claims to offer wholesale pricing.

In our March 2022 extended warranty survey, we found that nearly eight percent of the 240 respondents purchased an Endurance warranty plan. This made it the third most popular provider in our survey.

Endurance Warranty Information

• Company Name: Endurance Warranty Services, L.L.C.
• Year Founded: 2006. Endurance has been providing extended warranties, also called vehicle service contracts, for 16 years.
• Headquarters Location: 400 Skokie Blvd Suite 105, Northbrook, Illinois 60062
• Company Type: Direct Provider
• Service Area: Endurance warranties are available in 49 out of 50 US states. Drivers in any state except California can purchase a plan, and thousands of repair shops nationwide accept Endurance (including shops in California).

How Does Endurance Warranty Work?

Endurance warranties cover your vehicle after a mechanical breakdown. Contracts range from basic powertrain protection for your car’s essential systems to exclusionary, bumper-to-bumper coverage. Instead of paying for repairs out-of-pocket, you pay a monthly rate and small deductible when covered repairs are needed.

In our research, we found that Endurance warranty services cost between $70 and $75 per month with monthly payments. You can also expect to make a down payment of about $150 to $190. Endurance offers affordable rates compared to other top providers with services that are hard to beat.

Endurance Warranty Costs

Endurance’s total costs are within the range of what nearly half of the 1,000 respondents reported paying in our recent survey. Here’s a closer look at the cost breakdown of what people paid for an extended warranty:

Endurance Warranty Quote Examples

Here are a few examples of extended warranty quotes we received from Endurance:

The company offers deductible options of $0, $50, $100, and $200. Choosing a higher deductible will lower your overall cost and vice versa. You can pay for an Endurance warranty plan over 12, 18, or 24 months, which gives you good options for monthly payments. 

Endurance auto warranties are designed to fit your personal situation, so there aren’t set prices for each plan. To get an exact price, you’ll need to get a quote. 

Factors That Affect The Cost Of An Endurance Warranty

When you purchase an Endurance extended warranty, there are a few factors the company considers when deciding the price for your vehicle service contract.

These include:

• Your car’s make, model, and mileage
• Level of coverage
• Deductible amount

Drivers with higher deductibles tend to pay lower rates. However, if their vehicle breaks down, they end up paying more out of pocket for needed repairs.

Endurance offers six warranty plans ranging from exclusionary coverage similar to a bumper-to-bumper warranty to basic protection for a vehicle’s powertrain. One of the direct provider’s plans combines extended warranty coverage and maintenance services, which is unique in the industry.

Endurance Warranty Plans

Here’s an in-depth look at Endurance warranty plans:

Endurance also offers a Highline add-on to its Supreme plan to cover a range of luxury models, including Audi, BMW, Land Rover, Maserati, Mercedes, and Porsche. The only exclusions to this add-on are: 

• Incomplete chassis vehicles
• Fuel systems other than gas or diesel
• Vehicles over one ton
• Quad turbo setups
• Vehicles with more than eight cylinders

Endurance Warranty Exclusions

There are two main types of extended auto warranty coverage plans: exclusionary and component. An exclusionary contract only lists exclusions, and it usually covers over 1,000 parts. On the other hand, component contracts only cover auto repairs for the items specifically listed.

Some common warranty exclusions are:

• Damage from misuse or lack of maintenance
• Regular maintenance items
• Wear and tear
• Environmental damage
• Salvaged titles or cars with tampered odometers

Endurance Elite Membership

Endurance includes a range of perks with its warranty plans under the Endurance Elite Benefits program. These perks are only free for the first year. Here’s an overview: 

Endurance Roadside Assistance (And Other Benefits)

All Endurance warranties also include the following benefits for the length of your contract:

• 24/7 roadside assistance
• Towing reimbursement
• Rental car reimbursement
• Trip interruption allowance

Endurance Car Warranty Quote

The first step to getting an Endurance extended warranty is to gather some simple information for a quote. Endurance asks for your car’s year, make, model, and mileage, plus basic contact information. Once you submit your information to Endurance for a quote, it might be a few days before you hear back either by phone or email. If you call directly, you should have a free quote within a few minutes.

Depending on your vehicle, you’ll get quote details for plans you are eligible for. Read through the Endurance warranty contract before signing to know what kind of coverage you’re buying. Endurance offers a 30-day money-back guarantee, and you can always request a cancellation for a prorated refund after that point. 

Endurance Warranty Claims

When you have a mechanical breakdown, call Endurance’s roadside assistance number and have your car towed to any repair facility licensed by the National Institute for Automotive Service Excellence (ASE^®) or any dealership. There are over 30,000 ASE-Certified^® shops across the United States. 

You’ll then give the repair shop Endurance’s contact information. Endurance will pay the shop directly for any covered repair, minus your deductible. Since the company pays the repair shop directly, the Endurance warranty claims process is fairly straightforward.

Over 5,500 customers on Trustpilot rated Endurance as Excellent in their reviews, with an average rating of 4.0 out of 5.0 stars. The Better Business Bureau (BBB) gives Endurance a B- rating due to advertising issues. However, over 1,450 customer reviews on the BBB give Endurance a 3.5 out of 5.0-star rating. Compared to other extended car warranty providers, this is a high rating.

Endurance Reviews And Complaints

Below are a few examples of Endurance warranty reviews and complaints:

Positive Endurance Car Warranty Reviews

Endurance’s positive reviews highlight good customer service experiences and helpful representatives.

“I have used them twice for some pretty extensive repairs on my car. They were gracious and efficient, and they came through for me in a quick, easy manner.”

– Donna W., BBB

“Very good experience. I felt like they genuinely cared about my crisis.”

– Larry D., BBB

Endurance Warranty Complaints

Endurance warranty reviews from dissatisfied customers mention some difficulty with the claims process. These types of comments are relatively infrequent, considering the total number of Endurance customers.

“I was dropped by the Endurance manager because they told me that I had the car in the shop too long and they will not fix it.”

– Cristian V., BBB

“Horrible experience. They charged me well over $3,000 for their service. When I had motor problems, I had a very hard time getting them to pay.”

– Stephens J., BBB

In this article, Endurance Warranty Services earned a rating of 4.6 out of 5.0 stars and was awarded “Best Coverage in 2022” based on the same categories used to assess all of the leading aftermarket vehicle service contract providers.

Along with the review, this article included a complete guide on Endurance extended auto warranty cost, coverage plans, and customer reviews. As a bonus, we even looked at additional leading car warranty companies that one should consider when shopping for third party vehicle protection plans.

Endurance Warranty Competitors: Other Top Picks

While Endurance is a great choice, you might find a plan you like more with another provider. CARCHEX and CarShield are two other reputable extended car warranty companies that have paid out millions in claims and have had many happy customers.

CARCHEX: 4.4 Stars

CARCHEX provides affordable plans to many drivers and is a great choice for people with older vehicles. CARCHEX can cover cars up to 250,000 miles, which makes it a good option for an extended warranty for cars over 100k miles. It’s endorsed by industry leaders like Kelley Blue Book and CARFAX.

CARCHEX plans come in five types, and each coverage level has a number of different contracts, so drivers can find something that works for them. The company also has an A+ rating from the BBB and a 2.8-star rating on Trustpilot.

You can read more about the company in our CARCHEX review.

CarShield: 4.5 Stars

CarShield has been in business since 2005 and is the most popular provider we’ve reviewed. Overall, many drivers find cheaper plans through CarShield than through other companies. CarShield offers six protection plans, including plans for specialty vehicles and high-tech components.

Learn more about the provider in our CarShield review.

Endurance Extended Warranty Reviews: FAQ

Below are some common frequently asked questions about Endurance extended auto warranties:

How We Rate Warranty Providers

Our review process aims to deliver consistent and unbiased assessments of extended auto warranty providers. While there are multiple qualities that make a warranty company successful, our review team focuses on those we believe are the most important for consumers:

• Reputation: It’s important that an extended car warranty company is able to meet its claims obligations. Companies with a strong rating from the Better Business Bureau (BBB) score well in this category. Established providers with a long history of reliable service also receive positive marks.

• Coverage: Our team of experts looks at the number of extended warranty plans available, as well as term limits, exclusions, and added benefits like roadside assistance. Ratings also take into account the availability of maintenance coverage.

• Cost: Cost can be difficult to compare between providers because so many factors impact vehicle service contract pricing. To determine our cost score, we perform a secret shopper analysis for a variety of vehicles and plans and consider available deductibles.

• Transparency: Our team evaluates the availability and transparency of each company’s contracts, as well as whether each provider offers a money-back guarantee.
• Customer Experience: We listen to real customer sales calls and comb through reviews on sites like the BBB to learn about customer experiences. Warranty companies with a low volume of complaints score well in this area. We also consider the availability of mobile apps and chat features.